Agenda

Sunday 8th December 2013

  1. Networking Dinner 7pm to 7pm

    Held at the Thistle Barbican Hotel with a pre-dinner speech from Jason Kitcat, Leader of Brighton & Hove Council discussing how public sector organisations will work with voluntary and private sector partners, this informal evening includes welcome drinks, dinner and a quiz.

    The networking dinner is sponsored by Fujitsu

Monday 9th December 2013

  1. Registration and exhibition 8:30am to 9:30am

  2. President's welcome 9:30am to 9:40am

    Steve Halliday, Head of IT, Solihull Metropolitan Borough Council and President, Socitm

  3. Chair's introduction 9:40am to 9:50am

    Michael Cross, Journalist

  4. Opening keynote: Digital leadership vs traditional leadership 9:50am to 10:15am

    'Digital' is about more than just the technology. As digital increases its reach across public service delivery, what challenges does this present to leaders across the public and third sectors? What skills are needed to get the best technical, cultural and social value from new technologies?

    Catherine Howe, Expert in Digital Technologies and Social Change

  5. Lightning talk: Who is best placed to lead digital innovation? 10:15am to 10:25am

    CIOs are in a strong position to lead digital innovation, but there needs to be a collaborative and shared leadership through integrated organisational practices. While there is little choice about whether or not to grasp the opportunity of technology to transform, there is growing evidence that many business change programmes fail. What can we learn from this and how can we share best practice to improve the success rate of IT-enabled change?

    Jos Creese, CIO, Hampshire County Council

  6. Panel discussion 10:25am to 10:55am

    An interactive session allowing delegates an opportunity to drill deeper into the issues around leadership including:
    - What soft skills will be needed to take their teams and board on the digital journey?
    - Challenging existing attitudes to ensure IT is seen as business critical

    Panellists include:
    - Jos Creese, CIO, Hampshire County Council
    - Steve Halliday, Head of IT, Solihull Metropolitan Borough Council and President, Socitm
    - Catherine Howe, Expert in Digital Technologies and Social Change
    - Simon Hughes, Assistant Chief Executive, East Sussex Council

  7. Stream 1: Chaired by Michael Cross, Journalist 11:25am to 12:25pm

    11:25 - 11:50: Keynote: Achieving radical, sustainable change - when will the madness stop?
    John Seddon is a strident critic of recent public sector reform models; in particular he has criticised the implementation and design of the Single Universal Credit system. Is public sector reliance on economies of scale misguided? What other approaches could yield greater efficiency savings? When and how can radical and sustainable change be achieved?

    Professor John Seddon, Occupational Psychologist and Author

    11:50 - 12:15: Demand management
    As demand for services increases, and organisations look to channel shift for more cost effective delivery channels, the need to measure service use and areas of demand is vital to an organisation's effectiveness. Demand will vary from organisation to organisation so how can you evaluate your customers' demands? How can you achieve cash benefits at a time when all public bodies are cash-strapped?

    Paul Conneely, Programme Lead, ITW Networks

    12:15 - 12:25: Q&A

  8. Stream 2: Chaired by Helen Olsen, Managing Editor, UKAuthority 11:25am to 12:25pm

    11:25 - 11:50: Keynote: Innovation in an age of austerity
    A recent study by the New Local Government Network reported that most councils recognise they could achieve savings by innovative approaches to service delivery. At the same time, they are concerned the pace of change in local government is too slow for effective innovation. So how can this barrier be overcome to achieve the holy grail of improved, innovative services and increased savings? How can IT be used as an enabler to lower the barriers to innovation? Will new models based around co-operation and co-creation innovate or disrupt public service delivery?

    Simon Parker, Director, New Local Government Network

    11:50 - 12:20: Think Big! How large scale IAM creates value
    We are rapidly moving towards an interconnected digital world where secure access is not a privilege for the few, but a necessity for the many. Yesterday the challenge was to protect access for remote workers in the public sector, today we are exploring shared services and tomorrow we are facing the challenges of citizen authentication. But the new era of digital identity at scale is not only about mitigating risk. The big change is that we now can start creating real value with IAM by enhancing services, improving workflow, simplify processes and make substantial cost savings in a multitude of instances, not only within the IT-department.

    Johan Henrikson, CEO, Verisec

    12:20 - 12:25: Q&A

  9. Stream 3: Chaired by Michael Cross, Journalist 1:25pm to 2:25pm

    13:25 - 13:35: Lightning talk: Delivering value through innovations in technology
    With the imperative to do more with less, innovation has never been more important to the public and third sectors. How have innovations in ICT improved services and saved resources across the organisation? What were the business drivers and how was buy-in achieved? How were additional benefits identified and measured?

    Paul Harrison, Enterprise Sales Director, Dell

    13:35 - 13:55: Keynote: Smart innovation, smart places
    Many local authorities are trying to innovate to deliver services in a new and smarter ways, challenging legacy-heavy estates and ingrained systems and attitudes. How can they best create a more flexible, aspirational culture based around smart places and smart people? How can innovation be recognised as business critical across the organisation?

    Dave Carter, Head, Manchester Digital Development Agency, Manchester City Council

    13:55 - 14:25: Panel discussion
    An interactive session allowing delegates an opportunity to drill deeper into the issues around innovation including: Demonstrating the business value of innovating Combating resistance to change

    Panellists include:
    - Dave Carter, Head, Manchester Digital Development Agency, Manchester City Council
    - Andy Gibson, Head Gardener, Mindapples
    - Nick Roberts, IMT Group Manager - Customer Services and Partnerships, Surrey County Council

  10. Stream 4: Chaired by Helen Olsen, Managing Editor, UKAuthority 1:25pm to 2:25pm

    13:25 - 13:50: Keynote: Walking the walk: Islington's digital journey
    Session details to be confirmed

    Eleanor Schooling, Corporate Director for Children's Services, London Borough of Islington

    13:50 - 14:15: True integration: A 5 year visionDelivering public sector IT systems in any country offers a range of challenges. What can UK organisations learn from international experience? Hear one Australian authority's work developing a single platform providing a highly available, fully integrated, scalable and user friendly solution.

    Tony Bezuidenhout, Chief Executive, Socitm Australia

    14:15 - 14:25: Q&A

  11. Roundtable Discussions 2:25pm to 3:10pm

    Identity federation in a PSN environment: "Does federation really need to be difficult?"

    Verisec is currently involved in a pilot with the Cabinet Office, where a local council is connected to the PSN as an identity provider. Dragoljub Nesic will share his experience from the project and show you how you can connect your existing identity management system to the outside world, including the G-cloud and the government services within the PSN. There are numerous benefits in identity federation and a single digital identity for users and with the right approach, the deployment can be both quick and easy.

    Facilitated by Dragoljub Nesic, Head of Development, Verisec

    ...or...

    Roundtable discussions
    Agile working: Facilitated by Alasdair Bullivant, ICT Business Services and John Burns, ICT Business Services Team Leader, Solihull MBC

    Benchmarking: Facilitated by Andy Hopkirk, Head of Research, Socitm

    Broadband and BDUK: Facilitated by Miles Mandelson, chairman of Great Asby Broadband Community Interest Company and vice-chairman of East Cumbria Community Broadband Forum

    Citizen focus: Facilitated by Sarah Pickup, Deputy Chief Executive, Hertfordshire County Council

    Cross-sector collaboration - What's in it for me?: Facilitated by Coral Stanion-Nazeri, Digital Communications Manager, Action For Children

    Delivering digital transformation: Facilitated by Mike Zammit, Director of Information Technology, Management and Governance, Blackburn with Darwen Borough Council and Chair, Socitm National Advisory Council

    Delivering personalisation digitally: Facilitated by Jennifer Bernard, Consulting Director, SCIE

    Designing successful public sector apps: Facilitated by Dominic Campbell, Founder, Futuregov

    Integrating health and social care: Facilitated by Dylan Roberts, CIO, Leeds City Council

    PSN - friend or foe: Facilitated by Steve Palmer, Deputy Director of Residents Services and CIO, London Borough of Hillingdon

    Shared procurement: Facilitated by Will Laing, Pan London ICT Manager, London Borough of Camden

  12. Enhancing the customer experience: A practical guide to developing a successful, customer-centric approach to service delivery 3:30pm to 4:30pm

    In May 2011, Linda launched an ambitious three year strategy to enhance customer service at the Council. Her main aims were to improve resilience, cut down on duplication, improve efficiency and ultimately provide a better customer service experience for all Spelthorne citizens. The strategy so far has been a great success and has delivered some pretty impressive results.

    In this session, Linda will share Spelthorne Borough Council's approach, the successes and challenges they've faced along the way; and their results so far. With a significant part of the strategy relying on technology to deliver results, this session will also explore the solutions deployed to achieve their customer-centric vision.

    Linda Norman, Head of Customer Services, Spelthorne Borough Council

    This session is sponsored by Capita

  13. Maximising value for money through collaborative procurement 3:30pm to 4:30pm

    As austerity measures cut ever deeper into resources, local authorities need to maximise their value for money from their IT suppliers. How can your organisation achieve the holy grail of cost reduction and improved quality of service by procuring in partnership with others? How do you engage all relevant stakeholders to enable successful collaboration and effectively manage supplier relationships? What are the practical implications of legacy contracts?

    Will Laing, Pan London ICT Manager, London Borough of Camden

  14. Social media - the 5th emergency service? 3:30pm to 4:30pm

    Many organisations are wary of social media: it's a distraction for staff, a fad, something only "the kids" use. As citizens look to engage with organisations - councils, charities, banks, shops, etc - digitally how can social media be used effectively as a tool for engagement? How do you build the business case for it: what cash, resource and reputational benefits can be achieved and how are they measured?

    Glenn Sebright, Head of Media and Internal Communications, London Fire Brigade

  15. Taking Back Control of Your Information Governance - Secure Information Sharing for the Public Sector 3:30pm to 4:30pm

    The recent SOCITM Insight report on Information Governance highlights the challenges faced by CIOs and SIROs as they look to stem security breaches caused by unsecure information sharing, and recent research conducted by Forrester and the Guardian emphasise the size and scale of the challenge facing the public sector.

    This session examines how consumer based file sharing solutions, such as Dropbox, are affecting Information Governance due to the lack of inherent security and governance that is required by the public sector. Using real-life scenarios, we will share how other local authorities and central government agencies can securely share information between organisations to support activities such as board meetings and members committees, legal services, multi-agency safeguarding hubs, serious case reviews and troubled families. With the increased use and diversity of information repositories within organisations, including content stored in Microsoft SharePoint, it is critical that organisations promote an information sharing culture whilst maintaining compliance, governance, auditability and traceability.

    Scott McIntyre, Managing Director EMEA, Objective Corporation

  16. Leading, innovating and delivering a large scale ICT project 4:30pm to 4:50pm

    The London 2012 Olympic Games was the most technically enabled games, and demonstrated the value of ICT planning in the success of a major project. How did changes in technology impact the project's leadership, innovation and delivery? What skills were needed for the project to succeed? How were challenges overcome and what can public service providers learn from them?

    Gerry Pennell OBE, Director of IT, University of Manchester and former CIO, LOCOG

  17. Smart cities 4:50pm to 5:20pm

    Urban populations are growing all the time, as is their demand for services. How do service delivery leaders manage demand and resource allocation? What tools are open to monitor and respond to demographic changes? What are the benefits of developing agile approaches to services and what challenges need overcoming to achieve them?

    Followed by Q&A

  18. Chair's closing remarks 5:20pm to 5:30pm

  19. Awards Dinner 7pm to 11:30pm

    Hosted by comedian Dominic Holland, with a welcome from Islington Chief Executive Lesley Seary, the prestigious Socitm Awards Dinner recognises the successes in IT innovation, leadership and delivery across the public sector. Awards include the Digital Engagement Award, Socitm Web Award, Socitm Innovation Award, Socitm Member Award and the Graham Williamson Research Award. Held at the Business Design Centre, the dress code is formal.

    The Awards dinner is sponsored by IBM

Tuesday 10th December 2013

  1. Registration and exhibition 8:30am to 9:30am

  2. Welcome and introduction 9:30am to 9:40am

    Michael Cross, Journalist

  3. Opening keynote: Delivering digital services 9:40am to 10am

    As public service delivery moves towards a digital first approach, local authorities are looking to the Government Digital Service for guidance. How should IT leaders adapt to deliver "digital by default" services? How can "assisted digital" tools encourage users to access services digitally?

    Mike Bracken, Executive Director, Government Digital Service

  4. Lightning talk: Identity 2.0 - the basis for true digital delivery 10am to 10:10am

    The goal of "digital by default" is to create services that are more convenient, cheaper, better and more personalized. But without someone providing a single digital identity for the user it is almost impossible to achieve any of this. This session explores the benefits of a single digital identity, both from the user and the organisational point of view.

    Johan Henrikson, CEO, Verisec

  5. Panel discussion 10:10am to 10:40am

    An interactive session allowing delegates an opportunity to drill deeper into the issues around delivery including:
    - What role will digital play in future rounds of transformation?
    - Obtaining buy-in at board level

    Panellists include:
    - Robin Christopherson, Head of Digital Inclusion, AbilityNet
    - Johan Henrikson, CEO, Verisec
    - Andrea Vaughan, Assistant Director, Business Change, Birmingham City Council

  6. Graham Williamson Research Award: Engaging through digital services 10:40am to 11am

    Socitm's Graham Williamson Research Award was set up to give someone starting out in ICT the opportunity to undertake a period of research based work experience at home or abroad. Here, the 2012 winner will present key findings from her research, conducted in Canada and America, into utilising digital services as a tool for engaging with communities.

    Gemma Gibb, ICT Project Manager, Scottish Fire and Rescue Service

  7. Embedding smarter use of data and information in service delivery 11:30am to 12:30pm

    Can better use of data bring efficiencies in delivery of public services? Does making data open really lead to better outcomes? How do we know? Public and third sector organisations create and own a huge amount of data and information, but are they using it to its full advantage? How can they make best use of shared data to identify service delivery priorities? What is the business case for open data and how can it be best exploited?

    Ben Plouviez, Head of Information Management, Rural Futures, Scottish Government

  8. G-Cloud 11:30am to 12:30pm

    Cloud computing has enabled IT departments to deliver business services in innovative, flexible, sustainable and, most importantly, resource friendly ways. How can your organisation take advantage of the benefits offered by the G-Cloud? What will the effect of the G-Cloud be on the supplier marketplace and how can this improve the way IT services are delivered across the organisation and to citizens?

  9. Lightning talk: A user's perspective 12:30pm to 12:40pm

    Helen Olsen, Managing Editor, UKAuthority

  10. VCSE delivery of public services and collaborative models across sector 12:40pm to 1pm

    Public service delivery channels are changing, with a growing role for VCSE delivery including models based on partnerships between public sector and VCSEs. What does the current buzz around co-creation and collaboration between sectors mean for the procurement process? What are the unique strengths and value VCSEs can provide, and how can the commissioning process ensure opportunity for this to be realised?

    Michael O'Toole, Crown Representative for the Voluntary, Community and Social Enterprise Sector

  11. President's address: The year ahead 1pm to 1:20pm

    The next 12 months promises to deliver a range of substantial challenges for the public and third sector IT communities as a number of major programmes go live. With 2014 seeing PSN2 and the Public Identity Assurance launch and a growth in digital services and agile development methods how can IT teams prepare themselves for the real changes facing them? What role can Socitm play to help you leading, innovating and delivering services in a digital world?
    Steve Halliday, Head of IT, Solihull Metropolitan Borough Council and President, Socitm

  12. Chair's closing remarks 1:20pm to 1:30pm

    Michael Cross, Journalist

  13. Lunch & Exhibition 1:30pm to 4pm

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